Whitepaper:
Design Principles for IT Monitoring Systems – GroundWork Open Source
Monitoring tools are critical to quickly identify and address problems that affect an IT organization’s service to its users. These tools scan for problems with network, systems, and application resources that a company relies on for its business.
However, IT managers face significant challenges deploying and managing these systems to their maximum benefit. Key issues include: 1) high costs for commercial software licenses and main-tenance fees; 1) waste from unused “shelf ware” and/or multiple tools with redundant functionality; 3) dependence on expensive consultants for installation and support; 4) lengthy and expensive system deployment, and 5) high resource cost associated with system management, administration, and support.
Moreover, monitoring systems frequently are not configured to produce critically needed input to the IT business processes used for management of service levels, availability, capacity, incidents, problems, and operations.
GroundWork_Open_Source_Whitepaper-Design_Principles_for_IT_Monitoring_Systems.pdf 160.85 kB