Create a knowledgebase with phpMyFAQ
Asked and Answered
Transform information into knowledge by deploying a phpMyFAQ-based database of frequently asked questions.
No matter how well documented your application, chances are you often end up answering the same queries again and again. Unless, of course, you deploy a solution that gives users answers to their frequently asked questions (FAQs). For individual coders and small developer teams, the idea of deploying a dedicated knowledgebase might sound like overkill. After all, why not just add a FAQ section to the project's wiki or README file? However, you shouldn't underestimate the value and usefulness of an application that allows you to organize and share knowledge with your users and contributors.
A dedicated knowledgebase is not merely a source of answers to common questions; it can also act as a community portal, where users can submit their queries, contribute their own replies and solutions, and engage in discussions. This exchange, in turn, can provide developers with valuable feedback and lighten the burden of providing support.
The trick is to choose the right software for the job of building and maintaining a knowledgebase. Several solid open source options are available, but you can't go wrong with phpMyFAQ [1]. This mature self-hosted application strikes a perfect balance between functionality and usability, which makes it an ideal solution for individual developers and companies.
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