Linux Trouble Ticket Software
The Help Line
If your help line serves outside users, keeping track of support requests can mean the difference between a repeat customer and a lost customer. If the line serves inside employees, an efficient response means better productivity. Fortunately,several Linux-based applications offer help for your help desk or hotline.
Everyone who has ever had to call to a company because of problem with some product has had to deal with a hotline. Keeping track of the calls coming in on the hotline not only helps solve problems faster but can actually help prevent some problems from happening in the first place. Most hotlines today use some software package to manage the calls. Although the terms hotline and help desk serve the same basic purpose, they are commonly used to refer to two different things (and sometimes the same thing). The convention is that hotline refers to the group of people who deal with requests from the outside, such as customers. On the other hand, help desk is the term used for the group of people that handle internal problems.
Buy this article as PDF
(incl. VAT)
Buy Linux Magazine
US / Canada
UK / Australia
Subscribe to our Linux Newsletters
Find Linux and Open Source Jobs
Subscribe to our ADMIN Newsletters
Support Our Work
Linux Magazine content is made possible with support from readers like you. Please consider contributing when you’ve found an article to be beneficial.
News
-
LibreOffice 26.2 Now Available
With new features, improvements, and bug fixes, LibreOffice 26.2 delivers a modern, polished office suite without compromise.
-
Linux Kernel Project Releases Project Continuity Document
What happens to Linux when there's no Linus? It's a question many of us have asked over the years, and it seems it's also on the minds of the Linux kernel project.
-
Mecha Systems Introduces Linux Handheld
Mecha Systems has revealed its Mecha Comet, a new handheld computer powered by – you guessed it – Linux.
-
MX Linux 25.1 Features Dual Init System ISO
The latest release of MX Linux caters to lovers of two different init systems and even offers instructions on how to transition.
-
Photoshop on Linux?
A developer has patched Wine so that it'll run specific versions of Photoshop that depend on Adobe Creative Cloud.
-
Linux Mint 22.3 Now Available with New Tools
Linux Mint 22.3 has been released with a pair of new tools for system admins and some pretty cool new features.
-
New Linux Malware Targets Cloud-Based Linux Installations
VoidLink, a new Linux malware, should be of real concern because of its stealth and customization.
-
Say Goodbye to Middle-Mouse Paste
Both Gnome and Firefox have proposed getting rid of a long-time favorite Linux feature.
-
Manjaro 26.0 Primary Desktop Environments Default to Wayland
If you want to stick with X.Org, you'll be limited to the desktop environments you can choose.
-
Mozilla Plans to AI-ify Firefox
With a new CEO in control, Mozilla is doubling down on a strategy of trust, all the while leaning into AI.