OTRS-ITSM 2.0 Moves Further to ITIL
The IT Service management module of the Open Ticket Request System (OTRS) adopts another ITIL process in version 2.0: change management.
Up to now, the OTRS-ITSM software collection supported the IT Infrastructure Library (ITIL) processes incident management, problem management, service asset and configuration management (CMDB/CMS), request fulfillment management, knowledge management and service level management. In the new version 2.0, change management was also added. The ITSM module, which requires an OTRS installation, is available for download along with the other OTRS packages as an OPM file on the OTRS AG website.
OTRS is free software under the GNU Affero General Public License that stipulates that even service programs must provide their users open source even if they aren't specifically used on the desktop. Since 2007, OTRS has made its service management via ticketing available to firms that conform with ITIL.
Issue 261/2022
Buy this issue as a PDF
News
-
KaOS 2022.06 Now Available With KDE Plasma 5.25
The newest iteration of KaOS Linux not only adds the latest KDE Plasma desktop but sets LibreOffice as the default.
-
Manjaro 21.3.0 Is Now Available
Manjaro “Ruah” has been released and includes the latest Calamares installer, GNOME 42, and much more.
-
SpiralLinux is a New Linux Distribution Focused on Simplicity
A new Linux distribution, from the creator of GeckoLinux, is a Debian-based operating system with a focus on simplicity and ease of use.
-
HP Dev One Linux Laptop is Now Available for Pre-Order
The System76/HP collaboration Dev One laptop, geared toward developers, is now available for pre-order.
-
NixOS 22.5 Is Now Available
The latest release of NixOS with a much-improved package manager and a user-friendly graphical installer.
-
System76 Teams up with HP to Create the Dev One Laptop
HP and System76 have come together to develop a new laptop, powered by Pop!_OS and aimed toward developers.
-
Titan Linux is a New KDE Linux Based on Debian Stable
Titan Linux is a new Debian-based Linux distribution that features the KDE Plasma desktop with a focus on usability and performance.
-
Danielle Foré Has an Update for elementary OS 7
Now that Ubuntu 22.04 has been released, the team behind elementary OS is preparing for the upcoming 7.0 release.
-
Linux New Media Launches Open Source JobHub
New job website focuses on connecting technical and non-technical professionals with organizations in open source.
-
Ubuntu Cinnamon 22.04 Now Available
Ubuntu Cinnamon 22.04 has been released with all the additions from upstream as well as other features and improvements.