OTRS-ITSM 2.0 Moves Further to ITIL
The IT Service management module of the Open Ticket Request System (OTRS) adopts another ITIL process in version 2.0: change management.
Up to now, the OTRS-ITSM software collection supported the IT Infrastructure Library (ITIL) processes incident management, problem management, service asset and configuration management (CMDB/CMS), request fulfillment management, knowledge management and service level management. In the new version 2.0, change management was also added. The ITSM module, which requires an OTRS installation, is available for download along with the other OTRS packages as an OPM file on the OTRS AG website.
OTRS is free software under the GNU Affero General Public License that stipulates that even service programs must provide their users open source even if they aren't specifically used on the desktop. Since 2007, OTRS has made its service management via ticketing available to firms that conform with ITIL.
Issue 41: Linux Shell Handbook 2021 Edition/Special Editions
Buy this issue as a PDF
News
-
GNOME 40 is Now Available on openSUSE
The rolling release edition of openSUSE, Tumbleweed, now offers the latest version of the GNOME desktop.
-
Apple M1 Hardware Support to be Merged into Linux Kernel 5.13
Linux users will be able to install their favorite distribution on Apple’s M1-based hardware.
-
KDE Launches the Qt 5 Patch Collection
To support and maintain a stable Qt 5 for KDE Gears and Frameworks, KDE will maintain a patch collection.
-
Linux Creator Warns Next Kernel Could be Delayed
Linus Torvalds has issued concern about the size of kernel 5.12 and possible delays for its release.
-
System76 Updates its Pangolin Laptop
System76 has released a much-anticipated AMD version of their most popular laptop, the Pangolin.
-
New Debian-Based Distribution Arrives on the Market
TelOS is a new Debian-based Linux distribution with a customized, touch-screen-ready KDE Plasma 5 desktop.
-
System76 Releases New Thelio Desktop
One of the most ardent supporters of open source hardware has released a new desktop machine for home or office.
-
Mageia 8 Now Available with Linux 5.10 LTS
The latest release of Mageia includes improved graphics support for both AMD and NVIDIA GPUs.
-
GNOME 40 Beta has been Released
Anyone looking to test the beta for the upcoming GNOME 40 release can now do so.
-
OpenMandriva Lx 4.2 has Arrived
The latest stable version of OpenMandriva has been released and offers the newest KDE desktop and ARM support.