If your help line serves outside users, keeping track of support requests can mean the difference between a repeat customer and a lost customer. If the line serves inside employees, an efficient response means better productivity. Fortunately,several Linux-based applications offer help for your help desk or hotline.

Even the smallest desktop has room

for a panel. If your choice of a window

manager does not support a suitable

panel alternative,you can always add

a panel like SuxPanel. Suxpanel provides

many useful features for the

desktop,and it even it even supports

plug-ins.

Firewalls are typically implemented as routers,but it doesn’t have to be that way. Bridging packet filters have a number of advantages,and you can add them to your network at a later stage without changing the configuration of your network components.

The KDE Guarddog program promises an easy Linux firewall setup with just a few clicks. Guarddog helps inexperienced users secure computers – and even whole networks – against attack.

Firewalls are becoming evermore sophisticated. Luckily, the tools for managing firewalls are becoming simpler and more accessible for ordinary users