Linux Trouble Ticket Software
The Help Line
If your help line serves outside users, keeping track of support requests can mean the difference between a repeat customer and a lost customer. If the line serves inside employees, an efficient response means better productivity. Fortunately,several Linux-based applications offer help for your help desk or hotline.
Everyone who has ever had to call to a company because of problem with some product has had to deal with a hotline. Keeping track of the calls coming in on the hotline not only helps solve problems faster but can actually help prevent some problems from happening in the first place. Most hotlines today use some software package to manage the calls. Although the terms hotline and help desk serve the same basic purpose, they are commonly used to refer to two different things (and sometimes the same thing). The convention is that hotline refers to the group of people who deal with requests from the outside, such as customers. On the other hand, help desk is the term used for the group of people that handle internal problems.
Buy this article as PDF
(incl. VAT)
Buy Linux Magazine
US / Canada
UK / Australia
News
-
Mageia 8 is Now Available with Linux 5.10 LTS
The latest release of Mageia includes improved graphics support for both AMD and NVIDIA GPUs.
-
GNOME 40 Beta has been Released
Anyone looking to test the beta for the upcoming GNOME 40 release can now do so.
-
OpenMandriva Lx 4.2 has Arrived
The latest stable version of OpenMandriva has been released and offers the newest KDE desktop and ARM support.
-
Thunderbird 78 is being ported to Ubuntu 20.04
The Ubuntu developers have made the decision to port the latest release of Thunderbird to the LTS version of the platform.
-
Elementary OS is Bringing Multi-Touch Gestures to the OS
User-friendly Linux distribution, elementary OS, is working to make using the fan-favorite platform even better for laptops.
-
Decade-Old Sudo Flaw Discovered
A vulnerability has been discovered in the Linux sudo command that’s been hiding in plain sight.
-
Another New Linux Laptop has Arrived
Slimbook has released a monster of a Linux gaming laptop.
-
Mozilla VPN Now Available for Linux
The promised subscription-based VPN service from Mozilla is now available for the Linux platform.
-
Wayland and New App Menu Coming to KDE
The 2021 roadmap for the KDE desktop environment includes some exciting features and improvements.
-
Deepin 20.1 has Arrived
Debian-based Deepin 20.1 has been released with some interesting new features.