Linux Trouble Ticket Software
The Help Line
If your help line serves outside users, keeping track of support requests can mean the difference between a repeat customer and a lost customer. If the line serves inside employees, an efficient response means better productivity. Fortunately,several Linux-based applications offer help for your help desk or hotline.
Everyone who has ever had to call to a company because of problem with some product has had to deal with a hotline. Keeping track of the calls coming in on the hotline not only helps solve problems faster but can actually help prevent some problems from happening in the first place. Most hotlines today use some software package to manage the calls. Although the terms hotline and help desk serve the same basic purpose, they are commonly used to refer to two different things (and sometimes the same thing). The convention is that hotline refers to the group of people who deal with requests from the outside, such as customers. On the other hand, help desk is the term used for the group of people that handle internal problems.
Buy this article as PDF
(incl. VAT)
Buy Linux Magazine
US / Canada
UK / Australia
Subscribe to our Linux Newsletters
Find Linux and Open Source Jobs
Subscribe to our ADMIN Newsletters
Find SysAdmin Jobs
News
-
LibreOffice 7.5 has Arrived and is Loaded with New Features and Improvements
The favorite office suite of the Linux community has a new release that includes some visual refreshing and new features across all modules.
-
The Next Major Release of Elementary OS Has Arrived
It's been over a year since the developers of elementary OS released version 6.1 (Jólnir) but they've finally made their latest release (Horus) available with a renewed focus on the user.
-
KDE Plasma 5.27 Beta Is Ready for Testing
The latest beta iteration of the KDE Plasma desktop is now available and includes some important additions and fixes.
-
Netrunner OS 23 Is Now Available
The latest version of this Linux distribution is now based on Debian Bullseye and is ready for installation and finally hits the KDE 5.20 branch of the desktop.
-
New Linux Distribution Built for Gamers
With a Gnome desktop that offers different layouts and a custom kernel, PikaOS is a great option for gamers of all types.
-
System76 Beefs Up Popular Pangolin Laptop
The darling of open-source-powered laptops and desktops will soon drop a new AMD Ryzen 7-powered version of their popular Pangolin laptop.
-
Nobara Project Is a Modified Version of Fedora with User-Friendly Fixes
If you're looking for a version of Fedora that includes third-party and proprietary packages, look no further than the Nobara Project.
-
Gnome 44 Now Has a Release Date
Gnome 44 will be officially released on March 22, 2023.
-
Nitrux 2.6 Available with Kernel 6.1 and a Major Change
The developers of Nitrux have officially released version 2.6 of their Linux distribution with plenty of new features to excite users.
-
Vanilla OS Initial Release Is Now Available
A stock GNOME experience with on-demand immutability finally sees its first production release.