Linux Trouble Ticket Software
The Help Line
If your help line serves outside users, keeping track of support requests can mean the difference between a repeat customer and a lost customer. If the line serves inside employees, an efficient response means better productivity. Fortunately,several Linux-based applications offer help for your help desk or hotline.
Everyone who has ever had to call to a company because of problem with some product has had to deal with a hotline. Keeping track of the calls coming in on the hotline not only helps solve problems faster but can actually help prevent some problems from happening in the first place. Most hotlines today use some software package to manage the calls. Although the terms hotline and help desk serve the same basic purpose, they are commonly used to refer to two different things (and sometimes the same thing). The convention is that hotline refers to the group of people who deal with requests from the outside, such as customers. On the other hand, help desk is the term used for the group of people that handle internal problems.
Buy this article as PDF
(incl. VAT)
Buy Linux Magazine
US / Canada
UK / Australia
Subscribe to our Linux Newsletters
Find Linux and Open Source Jobs
Subscribe to our ADMIN Newsletters
Support Our Work
Linux Magazine content is made possible with support from readers like you. Please consider contributing when you’ve found an article to be beneficial.
News
-
TuxCare Announces Support for AlmaLinux 9.2
Thanks to TuxCare, AlmaLinux 9.2 (and soon version 9.6) now enjoys years of ongoing patching and compliance.
-
Go-Based Botnet Attacking IoT Devices
Using an SSH credential brute-force attack, the Go-based PumaBot is exploiting IoT devices everywhere.
-
Plasma 6.5 Promises Better Memory Optimization
With the stable Plasma 6.4 on the horizon, KDE has a few new tricks up its sleeve for Plasma 6.5.
-
KaOS 2025.05 Officially Qt5 Free
If you're a fan of independent Linux distributions, the team behind KaOS is proud to announce the latest iteration that includes kernel 6.14 and KDE's Plasma 6.3.5.
-
Linux Kernel 6.15 Now Available
The latest Linux kernel is now available with several new features/improvements and the usual bug fixes.
-
Microsoft Makes Surprising WSL Announcement
In a move that might surprise some users, Microsoft has made Windows Subsystem for Linux open source.
-
Red Hat Releases RHEL 10 Early
Red Hat quietly rolled out the official release of RHEL 10.0 a bit early.
-
openSUSE Joins End of 10
openSUSE has decided to not only join the End of 10 movement but it also will no longer support the Deepin Desktop Environment.
-
New Version of Flatpak Released
Flatpak 1.16.1 is now available as the latest, stable version with various improvements.
-
IBM Announces Powerhouse Linux Server
IBM has unleashed a seriously powerful Linux server with the LinuxONE Emperor 5.